Terms And Conditions Of Use

Payment

We accept Paypal, MasterCard, Visa, Switch, Solo and Delta.

Receipt of Order Confirmation

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact orders sales@petersilk.co.uk so that we may investigate and confirm that your order has been placed successfully.

Prices

Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.

It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.

Products

Products or items may be uploaded due to human error with incorrect prices, descriptions or details. If you transaction has an error you will be notified as soon as possible.

Portrayal of products

While every effort has been made to portray items accurately, slight variations may occur.

All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.

Copyright

All rights, including copyright, for this website are owned by or licensed to Peter Silk of Helmsley Limited.

PCI Compliance

As we do not store or directly handle any credit card data we are PCI compliant at SAQ level A.

Safety regulations

All products comply with appropriate safety and consumer regulations.

Availability

If your order is In Stock we aim to despatch it within 2 working days and deliver it within 3 working days. We always endeavour to deliver it on your chosen delivery date.

If your order is not in stock and has an estimated Ships By date when you purchase it we will contact you as soon as your products are available. This is to check your selected delivery date is still suitable, or to arrange an alternative date.

Please note, our In Stock date is an estimate, we cannot unfortunately accept liability if the product is unavailable due to unforeseen circumstances. We do promise to keep you up to date on a regular basis in order to accommodate all your needs.

If your items have different Expected Delivery dates we will reserve your items and only despatch the order when every item is in stock.

Cancellations

If you wish to cancel your order you must let us know within 24 hours after placing the order by contacting sales@petersilk.co.ukor 01439770051. We will then be able to offer you a full refund including the cost of delivery as long as the products have not been despatched. Upholstered products are made to order and cannot be cancelled unless on day of order.

If the products have been despatched and you wish to cancel your order please see our Returns policy.

Faulty / Damaged product

If any of your products have a manufacturing defect or are damaged please contact or email at mail@petersilk.co.ukor ring 01439770051 within 7 days of receipt of goods with proof of the manufacturing defect or damage. We will collect and replace the faulty product free of charge, or give you a full refund. If you receive damaged products you must contact us within 7 days to arrange for a refund or exchange. We will not refund products that have been damaged due to wear and tear.

Sale items

Items bought at a sale price are bought as seen by the images supplied through our website.

Exchange

If you would like to exchange your products please contact sales@petersilk.co.ukor 01439770051 within 7 days of receipt of goods to arrange your exchange. We will be happy to collect the product and deliver your alternative product free of charge provided the product is in perfect condition and returned with its original packaging. If the replacement item is worth less than the original item we will offer a credit note for the difference which is valid for 3 months.

Delivery 

FREE delivery does not apply to Sale or reduced items. If you have purchased a piece of bespoke furniture and our website has not included a delivery charge, this is because a member of staff has to find a quote manually (this is due to large weights and sizes)

Discount Codes - Instore and online

Each code cannot be used with any other codes or offers. Each discount cannot be applyied to already reduced or sale items. 

 

Liability disclaimer

Peter Silk of  Helmsley Limited total liability for any claim howsoever shall not exceed the price of the goods supplied by Peter Silk of Helmsley to the customer.  shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Peter Silk by statute. Peter Silk cannot accept any liability for a failure to comply with instructions specifically stated on the Website. Peter Silk does not limit in any way our liability for death or personal injury caused by our negligence or willful misconduct. By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until fourteen [14] days after delivery. Your statutory rights are not affected by this statement.

We endeavor to check the accuracy of the information on this site. However, we do not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to return the goods to us.

Any other questions?

If you have any questions on the Peter Silk online shop please contact us on:
showroom@petersilk.co.uk – Online Shop General Enquiries / Delivery / Assembly
sales@petersilk.co.uk- Returns / Exchanges / Cancellations / Faulty Products
General Enquiries: +44 (0) 1439770051

Legal identity

Peter Silk of Helmsley Ltd
5 Castlegate
Helmlsey
York
North Yorkshire
YO62 5AB
Company no: 4683709
Vat No GB814018071